How to empower clients to use their website – and client-proof them at the same time

Have you ever had a client insist on having admin access to their website? They own it, so they have that right…but how long did it take before they called you to fix what they broke once they logged in?

While clients who break their own sites are guaranteed revenue, those calls never come at a convenient time and are ALWAYS urgent.

So what can we do to both empower our clients and make sure their sites continue to run well?

This talk will present several ideas for ways that we can do just that, including:

  • Helpful plugins
  • How to train a client in WordPress
  • How to set user permissions
  • How to set pricing for fixing mistakes
  • Creating a user manual
  • Other tips for managing the client relationship

Attendees will leave with some good ideas and action items to better help clients help themselves…or not.

Speaker

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Michelle Frechette

Michelle Frechette is the Director of Community Engagement for StellarWP at Liquid Web. Michelle was called "The busiest woman in WordPress," by Matt Mullenweg at WCUS 2022. In addition to her work at StellarWP, Michelle is the Podcast Barista at WPCoffeeTalk.com, cofounder of underrepresentedintech.com, creator of WPSpeakers.com creator of wpcareerpages.com, the Executive Director at PostStatus.com, co-host of the WPMotivate podcast, co-host of the Audacity Marketing podcast, host of the WP Constellations podcast, author, and a frequent organizer and speaker at WordPress events. Michelle lives outside of Rochester, NY where she’s an avid nature photographer. You can learn more about Michelle at meetmichelle.online. Director of Community Engagement at StellarWP Director of Community Relations at Post Status Creator of WPCareerPages.com and WPSpeakers.com Organizer: WordCamp US 2019, 2020, 2021, 2022, 2023 Organizer, WordCamp Europe 2022 Organizer: WordCamp Buffalo 2016, 2018, 2019, 2023 Organizer: WordCamp Rochester 2016, 2017, 2018, 2023, 2024 Organizer: Rochester WordPress User Meetup Organizer: WordFest Live 2021, 2022 Organizer: WP Career Summit 2022 WordCamp Mentor WordPress Photo Team Podcaster: WPCoffeeTalk.com, Underrepresented In Tech, WPMotivate, WP Constellations Speaking History: (2024) WordCamp Asia; WordCamp Montclair; WordCamp Canada. (2023) WordCamp Asia; WordCamp Phoenix; WordCamp Europe; WordCamp Montclair; WordCamp Buffalo; WPCampus; WordCamp Rochester, WordCamp Montreal. (2022) WordCamp Montclair; Atarim Digital Agency Summit. (2021) WordCamp India; WordCamp Northeast Ohio; WordCamp Santa Clarita Valley, WordCamp Taiwan. (2020) WordCamp Miami; WordCamp Kent; WordCamp Denver. (2019) WordCamp Buffalo (keynote); WordCamp Hamilton; WordCamp Kent (keynote); WordCamp Ottawa; WordCamp Montreal, WordCamp Rochester; WordCamp Niagara. (2018) WordCamp San Diego; WordCamp Buffalo; WordCamp St. Louis; WordCamp Kent, WordCamp Boston, WordCamp Hamilton, WordCamp Rochester, WordCamp Montreal. (2017) WordCamp Portland, Maine; WordCamp Ottawa; WordCamp Montreal, WordCamp Toronto, WordCamp Providence, WordCamp Rochester. (2016) Hiring Your New Superintendent: Process, Stakeholders, and Applicants, Oh My!, New York State School Boards Association Annual Convention and Tradeshow in Buffalo, NY; The Hidden Features of WordPress, WordCamp Buffalo, WordCamp Ottawa, WordCamp Toronto, WordCamp Pittsburgh; Writing Better Email, Genesee Valley BOCES District Clerks Conference; (2015). Effective School Board Study Sessions, New York State School Boards Association’s Annual Convention and Tradeshow in New York City, NY; (2010). Board Self-Evaluation - How Are We Doing? New York State School Boards Association’s Annual Convention and Tradeshow in New York City, NY; (2013-2016) Rochester Business Alliance/Greater Rochester Chamber of Commerce: Customer Service, Writing, Business Communication, Presentation Skills, Listening Your Way to Increased Productivity.

WordCamp Montreal 2019 is over. Check out the next edition!